Privacy Policy
Last updated: 17 June 2026
This Privacy Policy describes how Reemoon Technology Co., Ltd. ("Reemoon", "we", "us", or "our") processes personal data when you visit our website at reemoon.com (including English and Spanish versions), submit inquiries, or otherwise interact with us online.
1. Data controller
Reemoon Technology Co., Ltd.
9 Shuanglong Avenue, High-tech Zone
Xinfeng County, Ganzhou, Jiangxi 341600, China
Email: info@reemoon.com
For questions about this Privacy Policy or your personal data, please contact us using the details above.
2. Scope
This policy applies to personal data processed through our public website. It does not apply to data processed offline, through separate contractual relationships, or on third-party websites linked from our site.
3. Personal data we collect
We may collect the following categories of personal data:
• Identity and contact data: name, company name, job title, email address, telephone number, and country/region when you submit an inquiry or contact form.
• Technical and usage data: IP address, browser type and version, device type, operating system, referring URL, pages viewed, date/time of access, and similar log data.
• Cookie and online identifier data: as described in our Cookie Policy.
• Communications: content of messages you send us and our responses.
We do not intentionally collect special categories of personal data (e.g. health data) through our website.
4. How we use personal data and legal bases
We use personal data for the following purposes:
• To respond to your inquiries and provide customer support (legitimate interests / pre-contractual steps).
• To operate, secure, and maintain our website (legitimate interests / legal obligation where applicable).
• To remember your language and cookie preferences (strictly necessary cookies; consent for non-essential cookies).
• To measure website performance and advertising effectiveness, where you have given consent (consent).
• To comply with applicable laws and protect our legal rights (legal obligation / legitimate interests).
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
5. Cookies and similar technologies
We use cookies, local storage, and similar technologies. Strictly necessary cookies are placed without consent. Analytics and marketing cookies are used only if you accept them via our cookie banner or cookie settings. For full details, see our Cookie Policy.
6. Sharing and recipients
We may share personal data with:
• Service providers (processors) who assist us with hosting, email delivery, analytics, and advertising measurement, under written agreements requiring appropriate safeguards.
• Professional advisers where required by law.
• Law enforcement or regulatory authorities when legally required.
We do not sell your personal data. We do not share personal data with third parties for their own marketing without your consent.
7. International transfers
Your personal data may be processed in China and other countries where our service providers operate. Where required by applicable law (including the GDPR), we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms for cross-border transfers.
8. Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Inquiry records are typically retained for up to 3 years unless a longer period is required by law or ongoing business needs. Cookie retention periods are listed in our Cookie Policy.
9. Your rights
Depending on your location, you may have the following rights:
• Access — request a copy of your personal data.
• Rectification — request correction of inaccurate data.
• Erasure — request deletion in certain circumstances.
• Restriction — request limited processing in certain circumstances.
• Objection — object to processing based on legitimate interests.
• Data portability — receive your data in a structured, machine-readable format where applicable.
• Withdraw consent — where processing is based on consent.
• Lodge a complaint — with your local data protection authority.
To exercise your rights, contact info@reemoon.com. We will respond within the timeframe required by applicable law (typically within 30 days under the GDPR).
California residents: we do not sell personal information. You may contact us to request information about categories of data collected and to exercise applicable rights under the CCPA/CPRA.
10. Children
Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
12. Third-party links
Our website may contain links to third-party websites (e.g. social media, Reemoon Cloud). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. Material changes will be communicated where required by law.
